We take our satisfaction guarantee pretty seriously, so we pay close attention to our customers' experience.We ask for customer feedback after every order. We want to know about the food, how the delivery was handled, and the customer's experience with both the website and our team.
We recently received this email from a customer as the result of our routine request for feedback. Nothing makes me happier than when a post writes itself. (I've also asked her to start writing all our marketing copy.)
Thanks, Deb, for sharing how Vmeals makes your job easier:
The Vmeals order was excellent.
The website is as always extremely user friendly. What I like about ordering from Vmeals is a few things. The menus are right at your fingertips and I love the fact that you can name your meeting. I handle reconciling the corporate credit card so the charge comes on the credit card and all I need to do is have the Vmeals receipt as it will tell me what the meeting was for. When you are doing expenses that is a great tool instead of having to figure out what the charges are.
Customer Service – the few times I needed to change my order, they have been extremely helpful.
I love the variety of restaurants. You can order a basic sandwich from any sandwich places but I have to say that I love ordering from various places but I do have 2 favorites. Max’s Deli is one as we can order hot sandwiches as a different twist on lunch and they always take a common sandwich to the next level. And my other favorite place is Sam LaGrassa’s as they make an exceptional sandwich but we love to order the reuben and I have been told they have the best pickles.
I love having everything at your fingertips. I know that I can order a birthday cake from Rebecca’s and let’s not forget that many places are now doing cupcakes. I think the website offers a variety of places to choose from as well as what kind of meals you are looking for.
Everything is all in one place and with just one click of the button you can place an order. I also love the fact that they call and verify the order on delivery day.
Thanks again,
Deb
Tuesday, September 21, 2010
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